Account Management


There’s a lot that can happen during your contract and we’ve got a department that specialises in those queries you’re not quite sure how to handle. Any tasks at all, from moving a physical meter, to notification of a change of tenancy can be handed over to our dedicated account management team to manage from step one to completion. No more calls to suppliers, no more waiting on hold, this team is your one stop shop for any issues or changes.

Summary of benefits

• Concerns or queries that you have will be handled by this team.

• Change of tenancies

• Organisation of meter installations and removals

• Point of contact throughout your contract, they will liaise with other departments and suppliers to resolve any problems.

• Assistance with smart meter installations

• Assistance with billing queries

• Changing billing preferences

• Advice on VAT

• Reporting meter faults

• Pre-payment meter swap outs

• New acquisitions/additions to portfolio


Disclaimer We are unable to liaise with domestic suppliers but on these occasions, we will provide guidance to the customer to liaise directly themselves.

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